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Change License

Posted: Mon Apr 04, 2011 9:31 am
by sthiers
Hi,

I've installed MemProfiler with license "A" on a given machine.
Then, we bought second license "B".
I would like to make my first machine use license "B" instead of "A" (it was a temporary solution for a subsidiary the time the purchase process came to an end...)

I can not get rid of license "A". I've tried to re-enter new license "B", then uninstall / reinstall, but it did not work.

Any suggestion?

Thank you
Stéphane

Re: Change License

Posted: Mon Apr 04, 2011 9:15 pm
by Andreas Suurkuusk
Maybe you ran the program as an administrator when you entered the registration key for license A. If the program is registered when running as an administrator, the software will be registered for all users. If you enter the registration key for license B when not running as an administrator, the machine wide registration of license A will take precedence (if both licenses are for the same edition, otherwise the "highest" edition will take precedence). To override the previous registration, try to run the program as an administrator and then enter the registration information for license B.

Re: Change License

Posted: Tue Apr 05, 2011 1:03 pm
by sthiers
Thnak you Andreas. Running MemProfiler as an administrator solved the problem.