Page 1 of 1

Import dump file

Posted: Mon Mar 17, 2014 2:13 pm
by bkv
Hello,
I have tried to import dump file, but it looks like it is empty.
Pls have a look at screen shot http://screencast.com/t/gLaanPlzk5B
What could be a reason?

Re: Import dump file

Posted: Tue Mar 18, 2014 3:45 pm
by Andreas Suurkuusk
An empty snapshot usually indicates that the profiler has failed to import the memory dump. If the memory dump is created at a bad time, e.g. when instances are being moved in memory by the garbage collector, then the profiler may not be able to retrieve information about managed instances. Unfortunately, the profiler does not currently detect this, and will present the imported dump as an empty snapshot. There will always be a risk that a memory dump cannot be imported by the profiler, but we will try to detect this and at least present a message to the user in a future version.

If you believe that the memory dump is correct, or if you are seeing the same error with multiple memory dumps, then this is something we would like to investigate further. If it is possible for you to provide us with the memory dump file, please contact us at support@scitech.se and we will give you information on how to upload the file.