"Profiling stopped unexpectedly..." when importing

Use this forum for questions on how to use .NET Memory Profiler and how to analyse memory usage.
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fabio
Posts: 1
Joined: Wed Mar 05, 2008 9:31 pm

"Profiling stopped unexpectedly..." when importing

Post by fabio » Wed Mar 05, 2008 9:34 pm

I am getting there following error when opening a dump file:
---------------------------
.NET Memory Profiler
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The operation failed with the following error:

Profiling stopped unexpectedly when collecting snapshot.
---------------------------
OK
---------------------------

is this a known issue?

Andreas Suurkuusk
Posts: 1029
Joined: Wed Mar 02, 2005 7:53 pm

Post by Andreas Suurkuusk » Wed Mar 05, 2008 9:47 pm

No, this is not a known issue. Are you using the latest release of .NET Memory Profiler (3.1.275)?

Is it possible for you to provide use with the memory dump file that causes this problem? If you possible, please contact us at support@scitech.se and we will provide you with instructions on how to upload the memory dump to us.
Best regards,

Andreas Suurkuusk
SciTech Software AB

ChrisKinsman
Posts: 1
Joined: Mon Jun 03, 2013 2:47 pm

Re: "Profiling stopped unexpectedly..." when importing

Post by ChrisKinsman » Mon Jun 03, 2013 2:48 pm

Did you get any further with this? I am trying out 4.6 and hitting the same error...

Andreas Suurkuusk
Posts: 1029
Joined: Wed Mar 02, 2005 7:53 pm

Re: "Profiling stopped unexpectedly..." when importing

Post by Andreas Suurkuusk » Mon Jun 03, 2013 9:06 pm

We have rewritten most of the code related to memory dump import since v3.1, so I don't think there error you are seeing is caused by the same problem.

To get more information about your error, it would be good if you could provide us with logs from the profiler, or, if possible, the memory dump file that causes the error.

You can create log-files by using the command line below. This will create a set of log-files in the c:\MemProfilerLogs directory.

"C:\Program Files\SciTech\NetMemProfiler4\NetMemProfiler.exe" /log:c:\MemProfilerLogs

Can you send the log-files to support@scitech.se so that we can investigate this further? If you can provide us with the memory dump file, then you can also contact us at support@scitech.se for further information.
Best regards,

Andreas Suurkuusk
SciTech Software AB

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